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Here are some answers to your questions about how to return and/or exchange your Weftbar Hair Extensions.

 

DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

Yes, we are pleased to offer a return/exchange policy on unopened hair extensions and/or pieces EXCLUDING hair for licensed professionals and wholesale bulk purchases. We are proud of the high quality hair extensions and pieces we offer. However, we understand that there may be a case such as incorrect hair color or length or texture in which you need to return or exchange your order.

We are happy to accommodate returns and exchanges on hair extensions and/or pieces that have not been opened, worn or tampered with.

 

WHAT ARE PRODUCTS OR CONDITIONS UNACCEPTABLE FOR A REFUND?

  • Orders made using Pro Partner Discount, Hair for Licensed Professionals, and Wholesale bulk purchases of hair extensions and pieces
  • Hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.
  • Opened packages without the security loop intact and the security tag attached.

 

MAY I RETURN MY ORDER?

We are more than happy to accommodate returns on hair extensions and/or pieces that have NOT been opened, worn or tampered with. Also, according to federal law, we cannot accept for return or exchange hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

A return or exchange must be initiated within five (5) days (not 5 business days) from the date your order is delivered. The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page. 

You may return your Weftbar Hair Extensions order ONLY if they have been unopened with our Weftbar "remove the tag & own the hair" tag attached to the security loop intact. There is a 15% re-stocking fee for all returns.

 

CAN I CHANGE OR CANCEL MY ORDER ONCE I’VE PAID?

We do not perform order changes, cancellations or refunds due to external, personal plan changes that may occur that are unknown and unrelated to Weftbar Hair Extensions once the order has been paid at checkout.

 

WHY ARE WEFTBAR HAIR EXTENSIONS NON-RETURNABLE OR EXCHANGEABLE IF OPENED?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our customers.

According to federal law, we cannot accept for return or exchange hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

We also do not return or exchange hair extensions and pieces in which the package has been opened, the security loop is not intact, and the security tag is removed

 

HOW DO I MAKE A RETURN OR AN EXCHANGE?

To initiate a return or an exchange, a request for a return or an exchange that includes your order number (example: WB1001) must be made via our Contact Us page within 5 days (not 5 business days) from the date your order is delivered. 

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page.

We will then provide you with detailed instructions and a return address where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted returns will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because Weftbar is not responsible for lost or stolen packages.

Important note: A return or an exchange will only be honored if the hair extensions and/or pieces have not been removed from its original packaging and the security loop is intact with the security tag attached. 

 

IS THERE A RESTOCKING FEE FOR EXCHANGES OR RETURNS?

RETURNS: Accepted returns will be subject to a 15% re-stocking fee. 

EXCHANGES: The item or items for exchange can only be exchanged for an item or items of equal or greater value. And, the exchanged item will be subject to a 15% restocking feeOnce the item for exchange is received by Weftbar, we will send an invoice for the 15% re-stocking fee and the cost difference of the item you are exchanging, if applicable. This restocking fee must be paid within 3 days (not 3 business days) to go forward with the exchange. If the invoice is not paid within 3 days (not 3 business days), the item will be returned to you, and all remedies (exchange or replacement) will be terminated and VOID.  

 

DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN OR EXCHANGE?

You are responsible for all shipping costs for returns and exchanges. We recommend that you send your return/exchange package with tracking information because Weftbar will not be responsible for lost or stolen return packages.

For international customers, please indicate on package “RETURN, NO DUTIES” or your package may be returned to you.

 

WHEN WILL I RECEIVE MY REFUND?

If you are returning an item or items for a refund, the full refund minus a 15% re-stocking fee and the shipping fee (if applicable) will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions and/or pieces still have our Weftbar "remove the tag & own the hair" tag attached with the security loop intact indicating that the extensions have not been worn.

 

WHAT IS THE RETURN/EXCHANGE PERIOD?

The return and exchange period for unopened hair extensions and/or pieces is five (5) days (not 5 business days) from the date that your order is delivered. 

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page.

We will provide a full refund minus a 15% re-stocking fee and shipping fees (if applicable) on unopened hair extensions and/or pieces.

 

MAY I RETURN OR EXCHANGE WEFTBAR HAIR EXTENSIONS WITHOUT CONTACTING YOU FIRST?

No. Your return package will be sent back to you. Also, Weftbar will not be responsible for lost or stolen "return packages".

 

WHAT IF MY EXTENSIONS ARE DEFECTIVE IN SOME WAY?

If your hair extensions and/or pieces are defective in some way please send a photo or photos (both close-up and full-shot with packaging) with a detailed description via our Contact Us page. We will gladly help to resolve the issue. If the security loop and the attached security tag has been removed from the defective item(s), then we may offer one of the following remedies: An exchange for an item or items of equal or greater value. Please note: The replacement item or items are non-refundable and non-returnable.

 

HOW CAN I EXCHANGE MY HAIR EXTENSIONS FOR THE RIGHT COLOR/TEXTURE/LENGTH?

To initiate an exchange for the right/different hair color/texture/length, a request for an exchange that includes your order number (example: WB1001) must be made via our Contact Us page within 5 days (not 5 business days) from the date your order is delivered.

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page.

We will then provide you with detailed instructions and a return address where the items for exchange will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted exchanges will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because Weftbar is not responsible for lost or stolen packages.

Important note: An exchange will only be honored if the hair extensions and/or pieces have not been removed from its original packaging and the security loop is intact with the security tag attached.

 

WHEN WILL I RECEIVE MY EXCHANGE?

We will send you your hair extensions with the right color after we have received, inspected and confirmed that the returned hair extensions and/or pieces still have our Weftbar "remove the tag & own the hair" tag attached with the security loop intact indicating that the extensions have not been worn, opened, or tampered with.

 

HOW MAY I CONTACT YOU?

You may contact us via our CONTACT US PAGE and we will reply to you within 24 to 48 hours.